Night auditor

General Functions We are seeking a dedicated and detail-oriented Night Auditor to ensure a seamless overnight operation at Vila Joya. This role combines discreet guest service with meticulous financial and operational responsibilities, guaranteeing the accuracy, calm, and continuity that define our standards of excellence. As the primary point of contact during the night, the Night Auditor works independently with confidence and precision, supporting both guest needs and the transition into the following day. Key Responsibilities Guest Service ● Handle overnight guest requests, calls, wake-up calls, and special needs with professionalism and discretion. ● Maintain an atmosphere of calm, hospitality, and confidentiality throughout the night. ● Provide clear communication to the morning teams through accurate handover notes regarding guest issues or requests. Safety & Property Oversight ● Serve as the main point of contact for any overnight incidents, ensuring guest comfort, and safety at all times. ● Conduct periodic walkthroughs to monitor property areas, identifying any maintenance or security concerns and reporting them promptly. ● Follow Vila Joya's safety protocols and emergency procedures when necessary. ● Uphold guest privacy and maintain the highest standard of discretion. Reporting & Night Audit Duties ● Complete all end-of-day audit procedures, balancing and reconciling transactions and revenue postings. ● Verify the accuracy of room charges, payments, departmental postings, and guest folios. ● Prepare all required nightly financial and operational reports for management. ● Update the PMS and ensure all discrepancies are corrected before the start of the morning shift. ● Document all relevant events in a clear, structured handover for operational continuity. These responsibilities reflect the core of the position, while other duties may arise in response to the rhythm of the house, guest needs, or special events. Our ideal candidate must possess: ● Proven experience as a Night Auditor or in front-office operations, ideally in a luxury or boutique hotel. ● Excellent communication skills in English; additional languages are an asset. ● Strong numeracy skills and high attention to detail. ● Ability to work independently and make sound decisions during overnight hours. ● Strong organizational capabilities and familiarity with hotel PMS or front-office software. ● A calm, discreet, and service-oriented approach, always prioritizing guest comfort and accuracy. ● Priority awareness and the ability to juggle many competing deadlines; Applicants must already hold legal work authorization for Portugal, as we are unable to support visa or work-permit applications for this role. Benefits ● An inclusive work environment at our renowned location, celebrated for its outstanding service and prestigious reputation. This is a full-time position. ● A dynamic team spirit—demanding excellence to bring out your best, yet compassionate and supportive when you need it most. ● Continuous workshops and training opportunities designed to elevate your professionalism, fostering growth in both your personal and career development. ● Competitive compensation above local industry standards, reflecting your experience and skills. ● Enjoy additional perks, including all meals on property, participation in a tips pool, recognition for exceptional work, and more. How to Apply If you bring the experience, attention to detail, and commitment needed to uphold Vila Joya's overnight excellence, we would be delighted to hear from you. Send your CV and cover letter to (the photo on the CV is optional). Please include your contact details and availability for an interview. Enclose a motivation letter in English that highlights your written communications skills, passion for service and eye for detail. We look forward to welcoming you as part of a family that values your talent and hard work Tipo de oferta: Integral/Full-time