Guest Services Director
1 semana atrás
Position Summary We're looking for an experienced 1st Purser Rooms (Guest Services Director) to oversee and elevate the guest-facing experience onboard a world-class cruise ship. This senior leadership role is responsible for the smooth and efficient delivery of Guest Services, Housekeeping, and Laundry operations. You'll lead a multicultural team, drive first-contact resolution, and use data, service tools, and guest technology to ensure every guest enjoys a seamless cruise experience. This is a high-impact, guest-centric leadership position for a proven shipboard professional with a passion for service and excellence. Key Responsibilities Ensure Guest Services, Housekeeping, and Laundry consistently meet or exceed company standards. Use the Service Excellence tool to resolve guest issues and reduce recurring service failures. Lead root cause analysis and continuous service improvement planning with the Associate Hotel General Manager. Oversee port operations, clearance processes, embarkation/disembarkation, tendering, and documentation accuracy. Support onboard functions such as weddings, groups, and in-port events. Drive MedallionClass integration and lead digital innovation across departments. Manage KPIs, staffing levels, costs, and performance reviews; coach and develop senior team members. Coordinate with customs, immigration, and shore-based teams to ensure compliance and operational excellence. Ensure public health standards are upheld, and lead enhanced protocols during outbreak scenarios. Essential Skills, Knowledge and Expertise Previous cruise ship experience in a senior guest operations or hotel role (non-negotiable). 5+ years in hospitality leadership, with hands-on experience in Guest Services and Housekeeping. Bachelor's degree in Hospitality, Business, or related field (preferred). Effective team leader with experience managing large international teams. Fluent English required; additional languages strongly preferred. Strong communicator with a collaborative, guest-centric approach and a passion for excellence. Familiarity with customs, immigration, and public health standards (e.g., USPH, HACCP). Contract Details 4:2 Rotation (Auto-renewed contract of 4 consecutive months onboard, followed by 2 months of vacation). Single officer accommodation
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Guest Services Director
1 semana atrás
Porto, Porto, Portugal Cruise Academy Tempo inteiroPosition SummaryWe're looking for an experienced 1st Purser Rooms (Guest Services Director) to oversee and elevate the guest-facing experience onboard a world-class cruise ship. This senior leadership role is responsible for the smooth and efficient delivery of Guest Services, Housekeeping, and Laundry operations. You'll lead a multicultural team, drive...
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Guest Services Director
1 semana atrás
Porto, Portugal Cruise Academy Tempo inteiroStraight Talk. Real Experience. No Bull-ship. 🚢✨At Cruise Academy, we don’t just teach it - we’ve lived it. Founded in 2017 by seafarers for seafarers, we specialize in maritime training and shipboard recruitment for the global cruise industry.We tell it like it is - the good, the bad, and the downright exhausting. No sugarcoating, no sales pitch...
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Cruise Ship Guest Services Director
3 semanas atrás
Porto, Portugal Royal Caribbean Group Tempo inteiroA leading cruise line is seeking a Guest Services Manager based in Porto, Portugal. This role involves ensuring excellent guest experiences while managing team performance and operational goals. Ideal candidates will have managerial experience in hospitality, strong problem-solving skills, and the ability to communicate effectively. A high school diploma and...
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Cruise Director
Há 3 dias
Porto, Portugal Mystic Invest Tempo inteiroCompany Description Mystic Cruises is an expedition ocean cruise line offering an incredibly intimate view of some of the world’s most exciting destinations, including Antarctica, the Arctic region, Northern Europe, and the Mediterranean, in an eco-friendly way, but with all the comfort of a five‑star service. Mystic Cruises sail into the heart of...
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Cruise Director
Há 3 dias
Porto, Portugal Mystic Invest Tempo inteiroCompany Description Mystic Cruises is an expedition ocean cruise line offering an incredibly intimate view of some of the world’s most exciting destinations, including Antarctica, the Arctic region, Northern Europe, and the Mediterranean, in an eco-friendly way, but with all the comfort of a five‑star service. Mystic Cruises sail into the heart of...
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Cruise Director
Há 2 dias
Porto, Portugal Mystic Invest Tempo inteiroCompany Description Mystic Cruises is an expedition ocean cruise line offering an incredibly intimate view of some of the world’s most exciting destinations, including Antarctica, the Arctic region, Northern Europe, and the Mediterranean, in an eco-friendly way, but with all the comfort of a five‑star service. Mystic Cruises sail into the heart of...
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Cruise Director
Há 2 dias
Porto, Portugal Mystic Invest Tempo inteiroCompany Description Mystic Cruises is an expedition ocean cruise line offering an incredibly intimate view of some of the world’s most exciting destinations, including Antarctica, the Arctic region, Northern Europe, and the Mediterranean, in an eco-friendly way, but with all the comfort of a five‑star service. Mystic Cruises sail into the heart of...
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Cruise Director
1 semana atrás
Rua de Miragaia , - Porto, Portugal Mystic Cruises Tempo inteiroCompany Description Mystic Cruises is an expedition ocean cruise line offering an incredibly intimate view of some of the world's most exciting destinations, including Antarctica, the Arctic region, Northern Europe, and the Mediterranean, in an eco-friendly way, but with all the comfort of a five-star service. Mystic Cruises sail into the heart of landmark...
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Master of Ceremonies
Há 3 dias
Porto, Portugal Mystic Invest Tempo inteiroA cruise line provider is seeking a Cruise Director in Porto, Portugal. The Cruise Director will serve as the main host for guests, manage entertainment, and ensure top-notch customer experience during their voyages. Candidates should possess strong management and customer service skills, along with the ability to communicate effectively in English and...
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Master of Ceremonies
Há 3 dias
Porto, Portugal Mystic Invest Tempo inteiroA cruise line provider is seeking a Cruise Director in Porto, Portugal. The Cruise Director will serve as the main host for guests, manage entertainment, and ensure top-notch customer experience during their voyages. Candidates should possess strong management and customer service skills, along with the ability to communicate effectively in English and...
