Polish Pet Care Customer Specialist – Relocate from Poland to Lisbon

Still in Poland? This role is in Lisbon, Portugal and the move is paid for. € with accomodation.

To be clear before you read further: the job is in Lisbon, Portugal, not in Poland. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

• permanent accomodation provided - check project files in drive Notes: New Process
• Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
• Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
• Steps: The process continues as usual from this point forward

€ with accomodation

• Private Health Cover
• Meal Allowance
• Paid Training

CloserHire is partnering with a leading global customer experience company to recruit Polish-speaking Customer Care Specialists for a premium pet nutrition project based in Lisbon, Portugal. If you’re passionate about delivering exceptional customer service and enjoy helping people, this is an exciting opportunity to join an international team supporting pet owners across multiple communication channels. You’ll provide expert assistance, resolve customer inquiries, and help create a positive experience for every

Day to day that means provide customer support to pet owners via phone, email, and other communication channels, respond to product-related inquiries and deliver accurate information, resolve customer issues efficiently, aiming for first-contact resolution whenever possible, manage your own case workload while independently identifying the best solutions for customers, elevate complex issues when necessary to minimize business risk, record customer interactions accurately in the CRM system, and contribute to continuous improvement by capturing customer feedback and insights.

• An interest in animals or previous experience related to pet care is considered an advantage
• Comfortable working with CRM systems and digital tools
• Ability to work independently while managing multiple customer cases
• Strong problem-solving and organizational abilities
• Customer-focused mindset with a genuine passion for delivering outstanding service
• Excellent communication and interpersonal skills
• Good command of English

You also get office-based position in Lisbon, Portugal, relocation support, including the option of company accommodation for eligible candidates relocating from more than 100 km away Monday to Friday schedule, 08:00–17:00 Full-time employment, comprehensive onboarding and 5-day paid training, health insurance from the first day of employment Meal allowance Holiday and Christmas allowances paid in accordance with Portuguese employment law, modern office facilities with excellent amenities, ongoing training and professional development opportunities, and international and multicultural working environment with excellent career growth prospects.

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.