Concierge
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As a Concierge, you will be the face of our hotel in Funchal, providing exceptional customer service to our guests. Your main responsibility will be to assist and guide guests, ensuring their stay is comfortable and memorable. You will also be responsible for handling guest inquiries and requests, making reservations, arranging transportation, and providing recommendations for local attractions and activities.
Key Responsibilities:
Greet guests upon arrival with a warm and friendly demeanor
Assist with check-in/check-out processes
Handle guest inquiries and provide accurate information about the hotel and surrounding area
Make reservations for dining, tours, transportation, and other services requested by guests
Provide recommendations for local attractions and activities based on guest preferences
Coordinate with other hotel departments to fulfill guest requests
Maintain a high level of knowledge about the hotel's facilities and services
Handle any complaints or issues promptly and professionally
Keep track of guest feedback to ensure maximum satisfaction
Requirements:
Proven experience as a concierge or in a similar customer service role
Excellent communication skills in English (additional languages are a plus)
Knowledge of the local area and attractions
Ability to multitask and prioritize tasks effectively
Strong problem-solving skills
Customer-oriented with a positive attitude
Flexibility to work different shifts including weekends and holidays
Benefits: In addition to the competitive salary of 1600$, we also offer accommodation in Funchal. We will provide you with a free visa and ticket to join our team. You will have the opportunity to work in a dynamic environment where your skills will be recognized and developed.
If you are passionate about providing exceptional customer service, have excellent communication skills, and enjoy working in a fast-paced environment, then we would love to have you on our team as our Concierge in Funchal
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