Consumer Engagement Services Expert
Há 7 dias
Consumer Engagement Services ExpertPosition SnapshotLocation: Lisbon, Portugal Company: Nestlé Business Services Full-time / Hybrid mode Position SummaryThe Consumer Engagement Services (CES) Expert will be responsible for the overall CES operational excellence, defining and providing best-in-class standards and expert recommendations to markets/Nestlé shared services centers (Nestlé Business Services), enhancing, and increasing the adoption and effective use of the Global CES solutions and services, markets and NBS center's engagement and overall satisfaction. This job is a unique opportunity for the right person who is looking to manage Consumer Engagement Services at a global scale. A day in the life of... Act as a change and transformation agent to markets/NBS centers to elevate CES operations Propose and deliver an integrated evolution roadmap for markets/NBS centers to enhance and improve CES services and technology based on common and standard best practices Champion the adoption of technology and services to transition the markets/NBS centers to new above market operating models Conduct regular meetings with the markets/NBS centers and make recommendations to provide continued success with processes, data, system configuration. Propose training and capability building plan to ensure and drive alignment across markets/NBS centers Develop a consultative relationship with each Market/NBS center and work in conjunction Global CES lead providing planning support Assist to assess new service and technology opportunities that would help Markets/NBS centers increase CES performance and consumer satisfaction Maintain, update, and enhance the key global CES documentation based on agreed objectives and roadmap (with the support of the providers for a full tool documentation) Assist the Global CES lead to build tailored plans to ensure each Market/NBS center success and value realization Maintain high consideration for privacy and compliance What Will Make You Successful Have held a role in Customer Success or participated to deploy IT solution across different geographies, or similar roles for at least 2 years Have experience using Salesforce Service Cloud application, high level of skill with the application Have experience or knowledgeable in consumer goods industry Are highly service-oriented and able to manage multiple projects and stakeholders simultaneously Are organized and methodical with excellent follow-up to ensure customer expectations and deadlines are met Have Developed a consultative relationship with each customer and worked in conjunction with multiple teams Have excellent communication (oral and written) and analytical skills Fluent in English
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Consumer Engagement Services Expert
1 semana atrás
Oeiras, Lisboa, Portugal Nestlé Tempo inteiroConsumer Engagement Services ExpertPosition SnapshotLocation: Lisbon, PortugalCompany: Nestlé Business ServicesFull-time / Hybrid modePosition SummaryThe Consumer Engagement Services (CES) Expert will be responsible for the overall CES operational excellence, defining and providing best-in-class standards and expert recommendations to markets/Nestlé shared...
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Consumer Engagement Services Nutritionist | French Speaker
3 semanas atrás
Oeiras, Portugal Nestlé Tempo inteiroConsumer Engagement Services Nutritionist | French Speaker 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Position Snapshot Location: Portugal Company: Nestlé Business Service Portugal Full-time / Remote Rotative 8-hour shifts between 8am and 9pm from Monday to Saturday + Prevention...
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Remote Consumer Nutrition
2 semanas atrás
Oeiras, Portugal Phiture Tempo inteiroA leading global food and beverage company in Lisbon is looking for a Consumer Engagement Services Nutritionist. The role involves assisting consumers with product-related queries and providing dietary counseling. Candidates must have a Bachelor's in Nutrition or similar and fluency in English and French. This position offers remote working opportunities,...
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Consumer Engagement Services Technology Adoption Specialist
2 semanas atrás
Oeiras, Portugal Nestlé Tempo inteiroPosition SnapshotLocation: Lisbon, Portugal Company: Nestlé Business Services Full-time / Hybrid Work – 2 days per week at the office (aligned with our current Policy) Position SummaryThe CES Support Specialist supports the technical ecosystem of the CES Operations Center based in Lisbon that supports the operations of consumer engagement for several EUR...
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Consumer Engagement Team Leader
2 semanas atrás
Oeiras, Portugal GIGROUP Tempo inteiroPossui experiência na área de gestão de equipas? Quer juntar-se a uma equipa multinacional= Estamos a recrutar um Consumer Engagement Team Leader (M/F) para empresa internacional localizada em Linda-a-Velha. **Função**: - Definir expectativas claras sobre o nível de desempenho necessário para oferecer uma excelente experiência ao cliente e...
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Data & Analytics Expert
Há 2 dias
Oeiras, Portugal Nestle Operational Services Worldwide SA Tempo inteiroPosition Snapshot Location: Linda-a-Velha/Braga Company: Nestlé Business Services Lisbon (NBS Lisbon)Full-time/Hybrid mode About Us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, CRM, and Consumer Engagement services to enable Nestlé to engage with millions of consumers...
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Consumer Journey Lead
Há 2 dias
Oeiras, Portugal Phiture Tempo inteiro**Position Snapshot** Location: Linda-a-Velha, Lisbon, Portugal Company: Nestlé Business Services Lisbon (NBS Lisbon) Full-time English Speaker **Position Summary** Lead, design, optimize, and accelerate Zone Europe Consumer Journey Excellence functional roadmap by equipping the Zone Europe organization (in markets and categories) with the journey...
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Consumer and Market Insights Analyst
2 semanas atrás
Oeiras, Portugal Nestlé Tempo inteiroJoin to apply for the Consumer and Market Insights Analyst role at Nestlé. Position Snapshot - Location: Lisbon/Braga (Portugal) - Company: Nestlé Business Services (NBS) - Employment type: Full-time / Hybrid Work – 2 days per week at the office - Languages: Fluent in English About Us Nestlé Business Services (NBS) is at the heart of the Nestlé...
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Consumer and Market Insights Analyst
2 semanas atrás
Oeiras, Portugal Nestlé Tempo inteiroJoin to apply for the Consumer and Market Insights Analyst role at Nestlé . Position Snapshot Location: Lisbon/Braga (Portugal) Company: Nestlé Business Services (NBS) Employment type: Full-time / Hybrid Work – 2 days per week at the office Languages: Fluent in English About Us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We...
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Consumer and Market Insights Analyst
2 semanas atrás
Oeiras, Portugal Nestlé Tempo inteiroJoin to apply for the Consumer and Market Insights Analyst role at Nestlé . Position Snapshot Location: Lisbon/Braga (Portugal) Company: Nestlé Business Services (NBS) Employment type: Full-time / Hybrid Work – 2 days per week at the office Languages: Fluent in English About Us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We...
