Website Customer Service Specialist –

Há 3 dias

Lisboa, Portugal PerceptaLyn Tempo inteiro

WebsiteCustomer Service Specialist – German + EnglishLocation:Lisbon, Portugal –On-siteContract Type:CDD – 6 monthsWorking Schedule: Monday to Friday Rotative shifts between 06:00 – 22:00 Days Off: Saturday & Sunday Early Shift Benefit: Uber transportation covered up to 25€ for shifts starting at 06:00 Role Overview:As aWebsite Customer Service Specialist, you will support business customers in theGerman-speaking market, assisting them with website-related solutions, digital tools, and online presence optimization. This role is ideal for candidates who have a strong interest or background indigital marketing and/or web design, combined with excellent customer service skills. Key Responsibilities: Provide customer support via phone, email, and chat in German and English Assist clients with website setup, management, and troubleshooting Guide customers on basic web design principles and website optimization Support inquiries related to digital marketing tools, online visibility, and performance Identify customer needs and recommend appropriate website solutions Ensure high-quality service delivery in line with KPIs and SLAs Accurately document cases and interactions in CRM systems Collaborate with internal technical and support teams when required Mandatory Requirements: Fluent German and advanced English Experience or solid knowledge of digital marketing and/or web design (mandatory) Strong interest and enthusiasm for online technologies and website solutions Previous experience in customer service or technical support Excellent communication and problem-solving skills Ability to work independently and as part of a team Nice to Have: Experience supporting website builders, CMS platforms, or hosting solutions Basic understanding of SEO, online advertising, or analytics tools Experience in a contact center or B2B customer support environment Familiarity with CRM and ticketing systems Compensation & Benefits: Base Salary: 1,100€ (paid over 14 months) Performance Bonus: 180€ (paid over 12 months) Transportation Benefit: Uber reimbursement up to 25€ for early shifts Why Join Us: Work in an international, technology-driven environment Gain hands-on exposure to website solutions and digital tools Fixed weekday schedule (no weekends) Supportive onboarding and continuous learning opportunities

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    Há 7 dias

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