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Customer Service Agent
Há 8 horas
We are currently looking for a German-speaking Customer Service Agent to join an on-site team based in central Lisbon. This is a full-time opportunity offering a stable Monday-to-Friday schedule and the chance to work in an international, customer-focused environment. Purpose of the Role You would be joining a global team supporting one of the world's leading video streaming and e-commerce platforms. In this role, you will be responsible for delivering high-quality customer support and ensuring an excellent customer experience through clear, professional, and friendly communication. Key Responsibilities Provide high-quality customer support in GermanAssist customers with inquiries and issue resolutionMaintain clear, professional, and friendly communicationUphold high service quality and performance standards Requirements German C1 level (high B2 also considered) and English B2Strong attention to detail and customer-oriented mindsetNo prior experience required (up to 12 months of experience welcomed) Compensation & Benefits Base salary: €15,260 gross/yearLanguage premium: €235/monthTransportation bonus: €720/yearPerformance bonus: 5% of base salaryMeal allowance: €7.63/day (net)Total estimated annual package: ~€21,000+ Additional Benefits Relocation bonus: €2,500 gross (paid with first salary)Signing bonus: €2,500Full relocation support (NIF/NISS registration, finding housing assistance, local integration)Health & Life Insurance (including spouse and children) Location: Central Lisbon, Portugal (On-site)Schedule: Monday to Friday | 9:00 AM – 6:00 PMContract: 1-year fixed-term (2-month training | 30-day probation)
