Customer Care Associate FRENCH and English

1 semana atrás

Vila Nova de Gaia, Portugal Redspher Tempo inteiro

Customer Care Associate FRENCH and ENGLISHEasy4Pro is a leading logistics marketplace within the Redspher Group, focused on simplifying transport procurement. As the most successful and fast-growing start-up in Redspher's portfolio—Europe's leader in premium freight. If you're passionate about customer satisfaction, transport monitoring, and working in a fast-paced, multicultural environment, this is the opportunity for you Apply Here: Applications without form submissions won't be considered.Key Responsibilities Customer Support: Provide timely and effective assistance via tickets and/or phone, ensuring customer needs are met. Transport Monitoring: Follow-up shipments to ensure on-time delivery. Conflict Resolution: Oversee and resolve disputes between carriers and customers, maintaining strong relationships. Process Compliance: Follow company workflows to deliver exceptional customer satisfaction. Process Improvement: Create supporting materials, communications, and user-focused content to enhance operations. Training: Onboard and train new customers and suppliers joining the Easy4Pro community. Collaboration: Work closely with the team to foster a culture of continuous improvement. Invoicing Support: Verify documents, check for accuracy, and register suppliers and contracts. Work Schedule from 7am to 16pm Your Profile Fluent in English and French (additional languages are a plus). Strong client communication skills (written, verbal, and online face-to-face). Dynamic, motivated, rigorous, team-oriented, and customer-focused. A self-starter who thinks independently but collaborates effectively. Flexible, cost-conscious, and persuasive in problem-solving. Passionate about delivering quick, sustainable solutions with curiosity and engagement. Comfortable with technology and digital tools. University degree (B.S. or Master's). Experience in logistics (2PL, 3PL, or 4PL) or a SaaS environment is a strong advantage. What We Offer A key position in a successful, financially stable start-up. Be part of an exciting project from its early stages and grow with us. Work with a market-leading solution and collaborate with globally recognised companies like Faurecia, Valeo, and Renault. Join a young, multicultural, and international team in a positive and collaborative workplace. Competitive salary and benefits package

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