Customer Support Specialist
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French & English Customer Support Specialist
based on-site in Porto, Portugal. In this role, you will deliver exceptional service to customers, handling inquiries via digital platforms while identifying opportunities to enhance their experience and suggest additional value-added services.
Key Responsibilities
Deliver personalized customer service in French and English across multiple communication channels.
Assist clients with inquiries, resolve issues, and handle complaints with strong conflict-resolution skills.
Identify customer needs and business opportunities to suggest complementary services.
Maintain high quality, professionalism, and customer satisfaction standards.
Requirements
Language Proficiency:
Fluent in both
French
and
English .
Work Model & Location:
Readiness to work
On-site in Porto, Portugal .
Schedule:
Standard full-time hours,
Monday to Friday (between 08:00 and 19:00)
with
Fixed Weekends Off .
Experience:
1+ years of contact center or customer support experience is preferred.
Skills:
Strong digital literacy, sales orientation, excellent interpersonal communication, and problem-solving abilities.
What We Offer
Fixed monthly salary paid over 14 months.
Work-Life Balance:
Fixed weekends off (Saturday & Sunday).
Relocation Support:
Shared accommodation provided for up to 12 months for candidates relocating from outside Portugal (flight tickets not included).
Professional growth and continuous training in an international setting.
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