Customer Success Manager

Customer Success Manager - Real World Evidence (UK)

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About The Company

What’s Promptly in a nutshell

Promptly is building the first patient-centered global evidence network, offering real world data sharing and monetization capabilities. Together with a selected network of Partners, we generate new knowledge from harmonized datasets, augmented with the collection of longitudinal patient-reported data and patient-generated digital biomarkers within a secure and privacy-preserving environment. We deliver valuable insights to leading health systems, payers and life-science companies across multiple therapeutic areas, including cardiometabolic, oncology, and immunology. Operating in 10 countries, we promote better healthcare at lower costs for thousands of new patients every day through the use of Real World Evidence.

We answer the question – is this patient treatment the best it could possibly be?

What’s Our Purpose

We exist to empower every patient and every health organization on the planet with evidence on the outcomes of care

Why do we get up in the morning? Well, most healthcare professionals have chosen to work in healthcare driven by their desire to make a difference in patients’ lives. And so have we We have chosen to follow this calling by addressing the biggest problem in healthcare: the lack of real-world evidence on the outcomes of care.

For us, society denying patients better care due to lack of access to data is unethical, in a world where technology improved so many aspects of our world. Making the right evidence available to healthcare organizations to help prevent one lost life, one care complication, one failed treatment is the moral obligation that big tech companies have – it’s our Hippocratic Oath.

At Promptly, everything we do is driven by our core purpose: to promote better healthcare at lower costs for patients every day, by making health outcomes available.

Role Overview

As a Customer Success Manager - RWE, you will play a pivotal role in managing our Real World Evidence projects, responsible for client and project management, develop and present protocols and study results, analyzing health outcomes data, and support our sales and product team with RWE knowledge. You will be in a client facing position, but also collaborate closely with cross-functional teams, including data scientists, medical experts, and product managers. Your expertise in epidemiology, RWE and outcomes research will enable us to deliver high-quality research outcomes and further enhance our impact on patient care.

Key Responsibilities

- Manage client and RWE related projects. - Support the sales team with expertise on RWE, study design and research methodologies. - Develop study protocols, reports, research proposals, and scientific manuscripts. - Analyze health outcomes data from real-world sources to assess treatment efficacy, safety, and comparative effectiveness. - Interpret and critically appraise research studies, including observational studies, to extract pertinent data and insights. - Collaborate with data scientists and biostatisticians to design and implement analytical methodologies for observational studies and outcomes research. - Provide RWE expertise and support to cross-functional teams on data interpretation, study design, and research methodologies. - Stay up to date with the latest advancements in clinical research, real-world evidence, and digital health technologies.

Qualifications

- A health degree (e.g., Bachelor’s, Master’s, or Doctoral degree) is required. - Strong experience in client facing and project management positions is required. - Strong epidemiology knowledge and familiarity with medical terminologies and concepts. - Proficiency in developing protocols and study reports. - Experience in critically appraising and interpreting observational studies and other types of real-world evidence. - Knowledge and proficiency in medical writing, including the ability to develop scientific manuscripts and research reports. - Familiarity with health outcomes research, comparative effectiveness studies, and related methodologies. - Excellent analytical and problem-solving skills, with the ability to analyze study results and draw meaningful conclusions. - Strong communication and collaboration skills, with the ability to work effectively in interdisciplinary teams. - Detail-oriented with a commitment to delivering high-quality work in a fast-paced environment.

Preferred Qualifications

- Previous experience with RWE studies. - Previous knowledge in research in the NHS is a plus. - Knowledge in statistics is considered a plus.

Position

- Remote - Full-time

What We Offer

- Ownership: Define your own career pathway. - Growth Opportunity: Joi