IT Helpdesk Support

Há 12 horas

porto, Portugal Randstad Portugal Tempo integral
Randstad is the global leader in human resources solutions and employment services. With over 65 years of experience in the market, we act as a strategic partner for both talent and companies. Operating in more than 39 markets globally, we contribute to developing the world of work. We are looking to hire an IT Support Technician for a leading client in the retail sector. Responsibilities:

Ensure operational and application support for Parfois stores (Portugal, Spain, France, Italy, Poland, Switzerland, Mexico); Rapidly resolve or

escalate

critical incidents that impact sales; Provide 1st-line support (phone, email, portal, chat) for reported incidents and requests; Manage access and credentials for store employees; Promote continuous improvement of Information Systems processes and procedures regarding the IT infrastructure of Parfois stores. Qualifications:

Minimum 12th-grade education / high school diploma (preferably from a professional technical course); Experience supporting store hardware and software (POS,