French Support Center Representative In Braga
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French Support Center Representative in Braga
About the job French Support Center Representative in Braga
We are looking for a
French-speaking Customer Service Representative (CSR)
to join our dynamic team in Braga. This is an on-site role, perfect for someone who is passionate about delivering exceptional support and looking to grow in a professional and friendly environment. Provide outstanding customer support via phone, email, and chat in
French (C2 level required) Resolve inquiries and issues efficiently and professionally Maintain accurate records of customer interactions Collaborate with other departments to ensure a seamless customer experience Follow internal procedures and meet quality standards and KPIs Good command of English B2 (for internal communication) Excellent communication and interpersonal skills EU passport or valid
work permit for Portugal Availability to work on rotational shifts from
Monday to Friday Customer-focused attitude and problem-solving mindset Previous experience in customer support is a plus, but not required Permanent contract
(after a successful 3-month trial) Fixed Monday to Friday schedule - weekends off Performance bonus
based on KPIs Complexity bonus
for handling advanced queries A supportive and inclusive on-site work environment Opportunities for training, growth, and internal progression