JR-212310 SF BusinessAnalyst/Consultant Senior

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

How you'll make an impact:

• Act as the main Salesforce point of contact for the client: run requirement sessions, demo solutions, gather feedback, and manage a steady backlog of enhancements and support tickets;
• Design and build Service Cloud processes: case management, queues, assignment and routing, SLAs/entitlements, Email-to-Case, and customer notifications;
• Own the customer support portal on Experience Cloud: self-registration, login, branding, page layouts, and case visibility for portal users ;
• Build and maintain custom applications on the platform, including data model, screen flows, record-triggered flows, history tracking, and reporting;
• Design and run integrations with third-party tools (e.g., PagerDuty, Jira, Slack, marketing automation) using Connected Apps, OAuth, and REST APIs;
• Support quote-to-cash processes: advise on CPQ / Revenue Cloud setup and how it connects with Opportunities, Accounts, and downstream processes;
• Design and maintain the security model: profiles, permission sets, sharing rules, and data separation for regulated or sensitive accounts;
• Troubleshoot and fix production issues, including flow errors, Apex exceptions, data limits, and integration failures, and find the root cause;
• Write Apex and LWC where configuration isn't enough;
• Handle org administration: user setup, licenses, reports and dashboards, field deprecation, and technical debt cleanup;
• Support AI and agentic tooling on Salesforce (e.g., MCP connectors, API access for AI tools);
• Take part in knowledge