Italian Speaking Customer Experience Specialist

Há 11 horas

lisboa, distrito de lisboa, Portugal Eco Plus Solutions AB Tempo integral

IMPORTANT NOTE:

Candidates must be local to Lisbon and possess a valid Portuguese Residency Card/Work Permit (Cartão de Residência), active NIF, and active NISS. Location:

Lisbon, Portugal (100% On-site) Schedule:

Full-time (40 Hours/Week | Mon–Fri, 08:00–17:00 | Fixed Weekends Off) Base Salary:

€1,200 gross/month (14-month basis, pro-rated) + up to €150/month Performance Bonus Are you fluent in Italian, residing in Lisbon, and ready for an exciting role during the peak retail season? Our Lisbon office is seeking dedicated Customer Experience Specialists to assist our Italian-speaking customer base during the high-demand periods of Black Friday, Christmas, and New Year Winter Sales. Key Accountabilities Engaging Shoppers:

Provide cheerful, helpful, and high-quality assistance to Italian customers via phone, email, and live messaging. Managing High Inflow:

Efficiently handle large surges of inquiries during key holiday promotions and winter clearance events. Resolving Requests:

Guide shoppers with order status updates, delivery tracking, stock checks,