Recepcionist (m/f/d) - ()

2 meses atrás

Lisbon, Portugal The Central House Tempo inteiro

Empresas: The Central House We believe in creating welcoming, fun and inspiring environments for our guests and team.

We pride ourselves on being a team of globally minded, genuinely caring and friendly individuals.

Its these values coupled with our unquenchable passion for service which created the unique culture that is TCH.

We need a Receptionist (rotating schedule) to join our team in Lisboa for a full-time job, 5 days a week.

Job description: - Maintain a friendly, cheerful and courteous demeanour at all times.

- Use suggestive selling techniques to sell rooms/beds and promote other services of the hostel.

- Assist in registering guests and assigning rooms/beds.

- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

- Build strong relationships and liaise with all other department's especially housekeeping, maintenance & reservations.

- Performs other duties as assigned, requested or deemed necessary by management - Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.

- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

- Maintain the cleanliness and neatness of the front desk area.

- Run the day end / night audit & police report.

- Work closely with the Financial Department to ensure accounting coherence.

- Availability for a rotating schedule.

- Maintain fluid communication with the different departments.

- Answering calls and e-mails.

- Respond to customer queries, concerns and complaints.

Essential studies and experience required: - Studies in Tourism and/or professional training in tourist accommodation management.

- Proficiency in Microsoft Office (Word, Outlook, Power Point).

- Native Portuguese speaker.

- High level of English is essential.

- Knowledge of other languages would be an asset.

- Knowledge of the MEWS programme highly valued.

Qualities: - Good team player.

- We are looking for people who are attentive and have excellent customer service skills.

- You are communicative.

- Motivated and committed to your work.

Requisitos :

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