Customer Service Agent
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If you're fluent in Dutch and have previous experience in Customer Service/Front Office/Back Office,
¿Qué harás? In your day-to-day:
- You will assist B2B clients and solve queries
- You are responsible to receive and process incoming orders via email, phone, fax or web-shop from existing customers on SAP
- Further you have to inform/provide solutions to the customer when required on failed or aborted deliveries, organizing urgent deliveries in critical situations
- Informing customers by telephone or e-mail on changes on products, products quantity and any anticipated delay is part of your job
- In addition to that you receive, respond and handle all complaints regarding the shipment
- You will solve urgent requests from customers by aligning with planning and transport teams
- Check incorrect customer request and invoice if required
- Further you check with Back office and credit teams for updating/including addresses, credit limits and products prices
- You will ensure that deliveries rejected by the customer are properly processed
¿A quién buscamos? You're the person we're looking for if:
- You have previous experience in Customer Service (Front Office/ Order Entry /Back Office)
- preferred
- You have a native or C2 level of Dutch and at least a B1 level of English
- You have SAP/ERP basic knowledge preferred
- You're able to communicate efficiently by phone and email with clients
- You have at least a High School Diploma
- You are proactive, data and goal-oriented and focus to answer our clients' needs
¿Qué ofrecemos? We're offering:
- You'll have a Competitive Salary
- You'll have Health Insurance
- You'll get many Career Development Opportunities
- You'll get a Meal allowance
- Nutritional and Psicological appointments
- You'll get remote work (if you live outside Porto) or hybrid work (if you live in Porto)
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