It Support Level 3 – Sql

Há 1 dia

lisboa, Portugal Avec Tempo integral
*ONLY FOR CANDIDATES ALREADY BASED IN PORTUGAL*

Location:

Fully Remote (within Portugal) Administrative Base:

Porto – Douro area On-site Requirement:

1 day on-site per quarter Work Model:

Remote (Portugal-based)

About the Role We are looking for an experienced

IT Support Level 3 / Technical Support Specialist

to support a technical project focused on advanced troubleshooting and customer assistance. This role requires strong technical skills, including

SQL , and the ability to support users in

French and English .

Main Responsibilities

Provide advanced technical support and troubleshooting to users

Assist customers via phone, chat, and email in

French and English

Diagnose software, system, or configuration issues and propose effective solutions

Work closely with internal technical teams to ensure timely resolution of issues

Document incidents, solutions, and technical procedures

Maintain a high level of professionalism, accuracy, and customer focus

Requirements

Fluency in French and English (minimum B2 level)

Proven experience in

technical support / IT support (Level 3 preferred)

Knowledge of

SQL

and technical troubleshooting

Strong analytical and problem-solving skills

Ability to work independently in a remote environment

Availability to attend on-site meetings

once per quarter

Compensation & Benefits

Meal allowance (monthly card, according to local policy)

Health insurance provided from day one

Fully paid initial and continuous training

Career development and internal mobility opportunities

Access to well-being, language, and professional development programs

Employee recognition initiatives