It Support Level 3 – Sql
Há 1 dia
lisboa, Portugal
Avec
Tempo integral
Grátis com e-mail ou Google
Guarde esta oferta e mantenha a sua pesquisa organizada
Crie uma conta gratuita para guardar ofertas, criar alertas e voltar a este anúncio a partir do seu painel.
Grátis com e-mail ou Google
Ao continuar, aceita os nossos Termos & Política de Privacidade.
*ONLY FOR CANDIDATES ALREADY BASED IN PORTUGAL*
Location:
Fully Remote (within Portugal) Administrative Base:
Porto – Douro area On-site Requirement:
1 day on-site per quarter Work Model:
Remote (Portugal-based)
About the Role We are looking for an experienced
IT Support Level 3 / Technical Support Specialist
to support a technical project focused on advanced troubleshooting and customer assistance. This role requires strong technical skills, including
SQL , and the ability to support users in
French and English .
Main Responsibilities
Provide advanced technical support and troubleshooting to users
Assist customers via phone, chat, and email in
French and English
Diagnose software, system, or configuration issues and propose effective solutions
Work closely with internal technical teams to ensure timely resolution of issues
Document incidents, solutions, and technical procedures
Maintain a high level of professionalism, accuracy, and customer focus
Requirements
Fluency in French and English (minimum B2 level)
Proven experience in
technical support / IT support (Level 3 preferred)
Knowledge of
SQL
and technical troubleshooting
Strong analytical and problem-solving skills
Ability to work independently in a remote environment
Availability to attend on-site meetings
once per quarter
Compensation & Benefits
Meal allowance (monthly card, according to local policy)
Health insurance provided from day one
Fully paid initial and continuous training
Career development and internal mobility opportunities
Access to well-being, language, and professional development programs
Employee recognition initiatives
Location:
Fully Remote (within Portugal) Administrative Base:
Porto – Douro area On-site Requirement:
1 day on-site per quarter Work Model:
Remote (Portugal-based)
About the Role We are looking for an experienced
IT Support Level 3 / Technical Support Specialist
to support a technical project focused on advanced troubleshooting and customer assistance. This role requires strong technical skills, including
SQL , and the ability to support users in
French and English .
Main Responsibilities
Provide advanced technical support and troubleshooting to users
Assist customers via phone, chat, and email in
French and English
Diagnose software, system, or configuration issues and propose effective solutions
Work closely with internal technical teams to ensure timely resolution of issues
Document incidents, solutions, and technical procedures
Maintain a high level of professionalism, accuracy, and customer focus
Requirements
Fluency in French and English (minimum B2 level)
Proven experience in
technical support / IT support (Level 3 preferred)
Knowledge of
SQL
and technical troubleshooting
Strong analytical and problem-solving skills
Ability to work independently in a remote environment
Availability to attend on-site meetings
once per quarter
Compensation & Benefits
Meal allowance (monthly card, according to local policy)
Health insurance provided from day one
Fully paid initial and continuous training
Career development and internal mobility opportunities
Access to well-being, language, and professional development programs
Employee recognition initiatives