Application Support L2 w/ FR
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We are looking for a skilled Application Support Analyst (Level 2) to join our team. This role is ideal for someone with experience in enterprise application support, particularly with Miles (Sofico) , and a strong problem-solving mindset.
Key Responsibilities:
- Provide 2nd line support for business-critical applications
- Investigate, diagnose, and resolve technical and functional incidents
- Perform root cause analysis and implement sustainable solutions
- Collaborate with internal teams, developers, and external vendors
- Monitor application performance and ensure system stability
- Maintain accurate documentation of issues and resolutions
- Contribute to continuous improvement of support processes
Requirements:
- Proven experience in Application Support (Level 2 or similar role)
- Strong analytical and troubleshooting skills
- Basic knowledge of databases (SQL is a plus)
- Good communication skills and customer-oriented mindset
- Fluency in English and French (written and spoken)
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