Guest Relations

Há 1 dia

lisboa, Portugal Amorim Luxury Group Tempo integral
At

JNcQUOI Asia , we create exceptional dining experiences in the heart of Lisbon’s most iconic avenue. We are looking for a

Guest Relations professional

who combines genuine warmth, polished presence, and strong communication skills to ensure an outstanding guest experience.

What you'll do:

Be the first point of contact for our guests, ensuring a warm, personalized, and memorable welcome;

Manage reservations, guest arrivals, seating, and table rotation, ensuring a smooth and efficient flow throughout the restaurant;

Work confidently in a fast-paced environment with high guest volume and table turnover, while maintaining the highest standards of hospitality;

Anticipate guest needs, manage expectations, and proactively address requests, ensuring every guest feels valued and cared for;

Communicate closely with the floor and management teams to ensure a seamless guest journey;

Handle waiting times and unexpected situations with calmness, professionalism, and a solution-oriented approach;

Represent the JNcQUOI brand with an elegant, welcoming, and professional attitude.

You bring:

Previous experience in Guest Relations, Hostess, or a similar customer-facing role, preferably within high-end restaurants or luxury hospitality;

A strong passion for guest experience and hospitality, with excellent attention to detail;

Excellent English and Portuguese communication skills, with confidence interacting with international guests on a daily basis;

Comfort working in a high-pressure, fast-paced restaurant environment, particularly with high table turnover;

Strong communication, organization, and interpersonal skills;

A polished, composed, and approachable presence, with a genuine ability to connect with guests.

We offer:

The opportunity to work at JNcQUOI Asia, one of Lisbon’s most iconic dining destinations;

A dynamic and international team with high standards of excellence;

Competitive salary, tips, and opportunities for growth within the JNcQUOI Group;

The opportunity to develop your career within a leading luxury hospitality group.