Swedish Speaking Customer Support Specialist
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Swedish Speaking Customer Support Specialist
About Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment agency specializing in connecting top-tier talent with world-class organizations in the Customer Support Services sector. As a leader in European staffing, we pride ourselves on facilitating career-defining opportunities for professionals seeking to excel in international environments.
Job OverviewWe are currently seeking a talented individual for a Swedish Speaking Customer Support Specialist position in Bulgaria. This role is perfect for a communication-driven professional eager to build their career within the vibrant Customer Support Services industry while enjoying a seamless transition to a new country.
Key Responsibilities- Provide exceptional service to customers via phone, email, and live chat within the Customer Support Services sector
- Resolve complex client inquiries and technical issues with a focus on first-contact resolution
- Maintain high levels of customer satisfaction by delivering professional and empathetic support in Swedish
- Document all interactions accurately within the internal database to ensure quality control
- Collaborate with cross-functional teams to elevate and resolve high-priority client matters
- Contribute to the continuous improvement of support protocols and service standards
- Achieve individual and team-based KPIs and quality targets consistently
- Native or fluent Swedish (spoken and written) is mandatory
- Valid EU passport (mandatory) for ease of employment
- Previous experience in the Customer Support Services industry is considered a strong advantage
- Excellent communication and problem-solving skills in a fast-paced environment
- Proficiency in computer navigation and standard office software
- Strong desire to relocate and start a new professional chapter in Sofia, Bulgaria
What We Offer
- Competitive Monthly Salary package
- Fully Paid Professional Training upon arrival
- Comprehensive Private Health Insurance
- Fully Paid Relocation Package (flight,
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