Customer Solutions Specialist

Do you speak fluent French and are you looking for a new professional opportunity in Guimarães? Join Armatis

Armatis is one of the leading customer relationship outsourcing companies in the European market. With more than

37 years of experience , we offer a wide range of services, from traditional customer support solutions to innovative digital approaches, supporting our clients throughout the entire customer journey.

As our business continues to grow, along with the projects we manage for our clients and partners, we are looking for communicative and motivated French-speaking professionals who would like to join us and identify with our core values:

commitment, team spirit, accountability and diversity .

Take the next step in your career by joining a fast-growing project in the energy sector

Work organisation and location You will work in our modern offices located in

Guimarães , within a dynamic, welcoming and well-equipped working environment.

To ensure a smooth onboarding process and provide you with the appropriate support, the first few months will be office-based. After

3 to 4 months , you may be eligible for remote work, provided that your performance is consistently in line with the expected targets.

Your responsibilities As a

French-Speaking Customer Service Advisor , your main responsibilities will include:

Making and receiving calls to assist customers with their enquiries

Handling customer requests through back-office channels

Advising and supporting customers throughout their experience

Identifying customer needs and offering appropriate solutions

Handling objections and complaints professionally

Performing sales-related tasks according to the project’s requirements

Ensuring a high-quality customer service experience

Using different IT applications, systems and digital tools

What we offer

Employment contract from the first day of training

Paid initial training

Attractive salary package

Attendance bonus

Genuine opportunities for career development and progression

The opportunity to join a dynamic and friendly team

A modern and well-equipped working environment

Office location in

Guimarães

Possibility of remote work after an initial period of

3 to 4 months , subject to meeting the expected performance targets

Discounts and partnerships with leading brands and organisations across different sectors, including banking, healthcare, sports and fashion

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What we are looking for

Excellent command of French, both written and spoken:

C1 or C2 level is mandatory

Good theoretical and practical computer skills

Excellent interpersonal and communication skills

Strong customer service mindset and results-oriented approach

Proactive attitude and ability to suggest effective solutions

Previous experience in

Customer Service, Customer Support, Call Centre, sales, customer care or advisory roles

is considered an advantage

Availability to work variable and rotating schedules

Availability for a full-time position:

40 hours per week, 8 hours per day

This position is intended for candidates who are already residing in Portugal. We do not provide relocation or relocation assistance.

Date de prise de poste :

Avantages : Corporate benefits

Poste: CHARGE-E DE CLIENTELE

Data d'entrée / Start date: