CRM & Sales Operations Specialist

Há 15 horas

lisboa, Portugal Chain IQ Tempo integral
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Location:

Lisbon, PT

Date: Oct 14, 2026

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

The CRM & Sales Operations Specialist owns the day-to-day functional and technical administration and continuous improvement of our Microsoft Dynamics 365 CRM platform across the Global Markets organization. The role ensures that CRM remains reliable, user-friendly and aligned with our sales and client engagement processes. It combines hands-on system configuration with sales operations, reporting, data quality and user enablement. The role acts as the key bridge between business users, IT and external implementation partners.

Responsibilities

Act as the functional and technical administrator for Microsoft Dynamics 365 Sales, including users, access rights, security roles and system settings.

Configure and maintain fields, forms, views, dashboards, workflows, business rules and business process flows.

Own and prioritize the CRM change-request backlog, translate business needs into functional and technical requirements, and independently implement smaller changes.

Coordinate more complex developments with IT and external partners, including testing, business sign-off and release management.

Own or support application lifecycle management across Development, Test/UAT and Production environments, including solutions, deployments, and release processes.

Ensure CRM effectively supports the end-to-end sales and