Operations MANAGER
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To apply, please fill the information on the attached Google Link for a quick screening process: is a leading logistics marketplace within the Redspher Group, focused on simplifying transport procurement. As the most successful and fast-growing start-up in Redspher’s portfolio - Europe’s leader in premium freight.
We're looking for a tech-savvy, KPI-driven Operations Manager to oversee our support ticketing and logistics operations, mentor a multi-timezone team, and drive process automation. This is a hands-on leadership role: you'll be accountable for team and company KPIs, act as the key point of contact for internal and external stakeholders, and continuously optimize how we work.
Key Responsibilities & Tasks
Own operational KPIs for the team and the company : track, analyze, report on performance, and contribute to setting new targets. Oversee customer support ticket queues (Zoho Desk), ensuring SLAs and quality standards are consistently met. Identify bottlenecks in support and logistics workflows, and lead process redesign : including creating supporting documentation, SOPs, and internal communications. Drive automation initiatives (workflow rules, macros, integrations) to reduce manual work and improve turnaround times. Supervise and mentor the support and operations team: set performance standards, and coordinate across departments (support, logistics, tech) to keep everyone aligned with company goals. Allocate team capacity and future hirings effectively across shifts/timezones; Serve as the key point of contact for external partners (carriers, clients) and internal stakeholders, including calls to resolve escalations or align on priorities.
Profile & Requirements
Fluent in English (additional languages, especially Portuguese or French, are a plus). Proven experience managing or mentoring a team, ideally in a support or operations setting. Strong client communication skills — written, verbal, and video calls with both internal and external stakeholders. Data-driven: comfortable defining, tracking, and reporting on KPIs. Hands-on experience with support/ticketing tools (Zoho Desk or similar) and interest in building automations within them. Dynamic, rigorous, team-oriented, and customer-focused; a self-starter who also collaborates well. Flexible, cost-conscious, and persuasive in problem-solving. Comfortable with technology and digital tools; curious about process and systems thinking. University degree (B.S. or Master's). Experience in logistics (2PL, 3PL, or 4PL) or a SaaS environment is a strong advantage
Learn more about Easy4Pro and our solutions: easy4pro.com and the Redspher Group: apply, please fill the information on the attached Google Link for a quick screening process:
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