French Technical Customer Support Specialist – Remote | Portugal
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Location: Remote from Portugal – Porto or Lisbon
Work Model: Remote
Office Visit: Once every 3 months – Porto
Employment Type: Full-time
Languages: French C2/Native + English B2 minimum
About The RoleWe are looking for a French-speaking Technical Customer Support Specialist to join an international and fast-paced team in Portugal.
In this role, you will provide technical assistance to customers, troubleshoot issues, and ensure a high-quality customer experience through effective and professional communication.
This is a fully remote position , open to candidates based in Porto or Lisbon , with the flexibility to work from home and visit the Porto office once every three months .
Your Responsibilities- Provide technical customer support in French via phone, email, chat, or other support channels
- Troubleshoot and resolve technical issues efficiently
- Understand customer needs and provide clear, accurate solutions
- Investigate and document technical incidents
- Escalate complex issues to the appropriate technical teams when required
- Maintain accurate records of customer interactions and troubleshooting steps
- Use internal systems and databases to identify and resolve technical issues
- Collaborate with international teams to ensure excellent customer service
- Follow established technical support procedures and quality standards
- Native-level or C2 French
- English at B2 level or higher
- Basic knowledge of SQL is required
- Previous experience in technical customer support, IT support, helpdesk, or a similar role is an advantage
- Good troubleshooting and analytical skills
- Comfortable working with technical systems and digital tools
- Strong communication and problem-solving abilities
- Ability to work independently in a remote environment
- Must be based in Portugal, preferably in the Porto or Lisbon area
- Willingness to visit the Porto office once every 3 months
You don't need to be an SQL expert. Basic SQL knowledge is sufficient , but you should be comfortable understanding simple queries and working with databases.
What We Offer- Competitive salary + performance bonus
- Fully remote work from Portugal
- Office visit only once every 3 months in Porto
- International and multicultural working environment
- All necessary equipment provided
- Opportunities for professional development and career growth
- Supportive and collaborative international team
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