Customer Service Representative
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About The Role We are looking for a bilingual Customer Service professional fluent in Italian and English to join our team in Porto. This on-site role operates on a 24/7 rotative shift schedule. Night shifts (22:00 to 07:00) are typically covered occasionally due to a small night shift team. Candidates must be aware of and comfortable with this rotation.
Location: Porto, Portugal
Work Model: On-site
Requirements
Fluent, verbal and written, in Italian.
C1 level English proficiency.
Ability to support more than one market simultaneously.
Background in healthcare or technical support is a plus.
Knowledge of diabetes or medical devices.
Strong customer service orientation with excellent communication skills.
Proven ability to retain and manage large amounts of information.
High problem-solving and priority skills.
Detail-oriented and organizational skills.
Stress management capabilities.
Good temper to handle disputes and emergencies.
Active listening and empathy to solve client's issues.
Benefits
Welcome bonus of 1200€ for Italian speakers, paid in 12 monthly installments during the first year of employment.
Food allowance of 7.63€ per working day.
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