Operations Manager

Há 1 dia

lisboa, Portugal eTeam Tempo integral
The Crypto AML Transaction Monitoring Operations Manager is responsible for overseeing multiple team leads and the day-to-day delivery of cryptocurrency AML transaction monitoring investigations for a cryptocurrency exchange. This role manages operational execution across investigator teams, monitors production and quality performance, resolves escalated workflow and case issues, and ensures alerts, escalations, SAR recommendations, and related deliverables are completed accurately, consistently, and within applicable service-level and regulatory deadlines. The Operations Manager serves as a senior operational point of contact for compliance leadership and client stakeholders, translating case trends, quality results, staffing needs, control issues, typology developments, and process risks into clear operating priorities and actionable improvements.

Position Responsibilities

Oversee team leads responsible for AML transaction monitoring investigators reviewing cryptocurrency deposits, withdrawals, transfers, fiat funding activity, and customer