Remote German-Speaking Customer Care
Há 4 dias
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity. Your Role & Responsibilities To provide information to customers regarding their queries and troubleshoot the issues as per defined SLAs, able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard Interacting with customers on phone, email or chat to resolve their queries Improving skill level through Self-development or nominating training programs Skill Reverification Tests Meeting Quality Scores, SLAs and bringing Innovation and Process Improvement The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team To consistently meet or exceed all agreed Productivity parameters as defined for the process Qualifications & Experience Minimum Requirements Graduate in any stream Required Work Experience Minimum of 1 years’ experience in Customer Service or Technical as Voice Support Experience handling complaints; driven to deliveran excellent customer experience through resolutions and adherence to response times Experience working and managing communications, with multiple cross-functional teams/stakeholders. Having worked on SAP or similar CRM application Required Language Thresholds: Swiss German: (C2: Level) English: (B2-Level) Key Skills Team oriented/team player Situational/contextual awareness with the ability to understand the impacts of one’s work. Excellent critical and analytical thinking abilities High attention to detail, and high level of professionalism Proactive, self-motivated, self-starter, minimal supervision Excellent analytical skills and strong decision-making skills committed to resolution and compliance Strong organizational, time and workflow management skills Why Us Permanent contract Competitive salary Private health and life insurance from day one in the company Working hours: Monday to Friday Hybrid Work Model Meal allowance on card/voucher Equality & Opportunity for All As a company with employees representing 161 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Candidate Privacy Notice:
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Remote German-Speaking Customer Care
3 semanas atrás
Viana do Castelo, Portugal Cross Border Talents Tempo inteiroRemote German-Speaking Customer Care (Rental Cars) Job Openings Remote German-Speaking Customer Care (Rental Cars) About the job Are you fluent in German and passionate about customer service? Join a well-known Rental Car Company project as a Customer Service Representative and assist customers with their inquiries in a dynamic and rewarding...
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Remote German-Speaking Car Rental Support Specialist
4 semanas atrás
Viana do Castelo, Portugal Cross Border Talents Tempo inteiroA renowned rental car company seeks a Remote German-Speaking Customer Care representative. In this role, you will assist customers with inquiries and ensure their satisfaction. Fluency in German (C2) and a good command of English (B2) are required. Previous customer service experience is an advantage. This is a full-time remote position based in mainland...
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Remote German-Speaking Customer Care
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Viana do Castelo, Portugal Cross Border Talents Tempo inteiroAre you fluent in German and passionate about customer service? Join a well-known Rental Car Company project as a Customer Service Representative and assist customers with their inquiries in a dynamic and rewarding environment Location: Remote from mainland Portugal Start Date: May 15, 2025 Contract Type: Permanent (3-month trial period) Responsibilities: -...
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Remote German-Speaking Customer Care
1 semana atrás
Viana do Castelo, Portugal Cross Border Talents Tempo inteiroAre you fluent in German and passionate about customer service? Join a well-known Rental Car Company project as a Customer Service Representative and assist customers with their inquiries in a dynamic and rewarding environment Location: Remote from mainland Portugal Start Date: May 15, 2025 Contract Type: Permanent (3-month trial period) Responsibilities:...
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Castelo Branco, Portugal Cross Border Talents Tempo inteiroA global video streaming platform is seeking a German-speaking Customer Support Specialist in Lisbon. This role offers a gross annual salary of 15,260€ with a possible signing bonus and language bonuses. Successful candidates will provide exceptional customer support and ensure an excellent user experience. Relocation assistance is available, including a...
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German-Speaking Project Manager | Remote
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Customer Support Agent
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Castelo Branco, Portugal Randstad Portugal Tempo inteiroAre you fluent in both German and English? Are you looking to grow professionally while working from the comfort of your home in Portugal? We're recruiting on behalf of one of Switzerland's largest telecommunications companies, and we're looking for motivated professionals to join their Customer Retention Team — remotely. If you're ready for a new...
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Há 5 dias
Castelo Branco, Portugal Randstad Portugal Tempo inteiroFluent in German and English? Take the next step in your career from the comfort of your home in Portugal! We are recruiting for Switzerland's leading independent telecommunications provider. This is more than just a customer support role;it's an opportunity to join a fast-paced, award-winning industry leader while enjoying the flexibility of a 100% remote...
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Viana do Castelo, Portugal Cross Border Talents Tempo inteiroWe are expanding rapidly and are looking for Ukrainian-speaking Customer Support Representatives to join a fully remote project based in Portugal, with an immediate start. This role is ideal for candidates who are already living in Portugal and are looking for a stable, long-term remote opportunity within an international company. You will be responsible for...
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Castelo Branco, Portugal Randstad Portugal Tempo inteiroLocation: Remote in Portugal Workload: 100% (Full-Time) Position Overview: We are currently looking for Danish-speaking Customer Support Agents to join a fast-growing team in Portugal . This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence...
