Snr Representative People Solution Centre_PT + EN C2

The role provides HR administrative and employee support throughout the employee lifecycle, ensuring accurate documentation, data management and timely resolution of HR-related queries. Responsibilities include processing employee documentation, maintaining HR systems, preparing reports and supporting employees across multiple communication channels. The ideal candidate is highly organized, customer-focused and comfortable working in a fast-paced environment, with strong attention to detail, confidentiality and proficiency in Excel.

• - Prepare new hire related documentation and process employee lifecycle events.
• - Manage the administration of documents
• - Prepare weekly and monthly HR reports
• - Input employee data in the company's information systems
• - Professionally manage multiple communication channels to engage with and resolve staff queries including questions on internal HR policies.
• - Focus on first time resolution by providing a high level of customer service and support
• - Know how to quickly search and find data / knowledge from the various information systems in pursuit of query resolution.
• - Maintain excellent standards of integrity, professionalism and confidentiality at all times
• - Facilitate timely and effective resolution of the query in collaboration with other Subject Matter Experts as necessary and stay connected until resolution has been confirmed.

• - Experience in a human resources administration, administrative or client support role
• - Fluent level of the Portuguese and English Language (C2 minimum requirement)
• - Proficient in the use of MS Office with special focus on Excel
• - Excellent customer service skills
• - Ability to manage multiple tasks and adapt to change in fast-paced dynamic environment
• - Consistent on meeting SLAs and targets

• - Competitive salary
• - Initial and ongoing trainings to support your development
• - Opportunities for personal and professional growth
• - Rewards and recognition programs
• - Corporate Discounts
• - Great working environment

• - 6 months in company with proven previous experience in targeted role OR 9 month in company
• - KPI Performance above Teams Average in the last 6 months
• - No absenteeism in the last 6 months
• - No disciplinary actions for the last 6 months
• - Languages PT C2 + EN C2

PRT Work From Home - Direct

Full time