Director, Product Enablement

Great products only create impact when people understand them, can confidently talk about them, and know how to bring them to customers. That’s where you come in

We are looking for a Director, Product Enablement to build the connection between what we create and how our teams take it to market. This is a highly visible role at the intersection of Product, Sales, Solution Engineering, Customer Success, Support, and Marketing - turning complex product capabilities, customer needs, and roadmap priorities into knowledge and insights people can actually use.

We’re looking for someone who can quickly understand complex products, make technical information accessible, confidently engage with senior leaders and cross-functional teams, and bring structure to a fast-moving product environment.

What Success Looks Like

You’ll make it easier for teams across ValGenesis to understand our products, confidently communicate their value, and quickly find accurate answers when they need them. Product knowledge becomes more scalable, RFP responses become faster and more consistent, customer feedback becomes more actionable, and Product leadership has better information to support prioritization decisions.

Most importantly, you’ll help create a stronger connection between what we build, what our customers need, and how our teams bring our products to market.

What You’ll Do

Build Product Enablement That Scales

- Develop and execute the product enablement strategy aligned with our product roadmap, releases, and go-to-market priorities

- Design and deliver engaging training for product launches, feature releases, and product updates across Sales, Customer Success, Support, Marketing, and other teams

- Create practical enablement resources including playbooks, FAQs, battle cards, demo guidance, training materials, and certifications

- Translate complex and technical product information into clear, audience-specific narratives

- Use AI and emerging technologies to accelerate content creation, presentations, RFP responses, and other recurring enablement workflows

Become a Trusted Product Resource

- Serve as the first point of contact for product-related RFP questions from Sales and Solution Engineering

- Build and maintain a reusable library of approved product, feature, security, compliance, and roadmap-safe RFP content

- Identify recurring questions and knowledge gaps that should inform future product documentation, enablement, or roadmap discussions

Support Product Prioritization & Decision-Making

- Manage and analyze customer enhancement requests and product ideas, turning field feedback into structured, decision-ready insights

- Build and maintain RICE scoring and other prioritization inputs for feature candidates, incorporating customer demand, business impact, confidence, effort, and Product Management input

- Analyze trends across enhancement requests, including frequency, customer segment, source, and potential impact

- Prepare compelling presentations and supporting materials for proposed features, releases, prioritization discussions, and leadership reviews

- Provide Product Management leadership with reliable data and analysis to support roadmap decisions while maintaining clear ownership of roadmap prioritization within Product leadership

Own Our Product Source of Truth

- Own the structure, governance, and ongoing evolution of the internal Product Management portal

- Ensure product information is accurate, current, easy to find, and clearly owned

- Establish sustainable workflows for content submission, review, approval, version control, and ongoing maintenance

- Drive adoption of the portal as the company's trusted source for product information

- Measure portal effectiveness through usage, search success, content freshness, and contributor compliance

- Evaluate and recommend new knowledge-management technology as our needs evolve

Partner Across the Business

- Work closely with Product Management to translate roadmap and feature information into usable content for internal teams

- Partner with Product Marketing to ensure product enablement aligns with positioning, messaging, and launch strategy

- Build strong relationships with Sales, Solution Engineering, Customer Success, Support, and Marketing to understand field needs and close product knowledge gaps

- Regularly present product information, insights, and recommendations to audiences ranging from individual contributors to senior leadership

- Measure the effectiveness of enablement programs and continuously improve based on adoption, feedback, time-to-productivity, and business impact

What We're Looking For

- 7–10+ years of experience in a