ServiceNow Solution Architect
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The work is delivered by several development teams working in Agile (Scrum) mode, with regular releases and a backlog fed continuously by the customer service business teams. We are looking for a truly hands-on ServiceNow Architect to strengthen the core team and raise the technical bar of the platform.
Your role
- Design and build robust, scalable ServiceNow solutions, and get your hands dirty: configuring, scripting, prototyping and reviewing, not only guiding from the sidelines - Turn business needs and ideas into concrete implementations that make the most of the platform’s out-of-the-box capabilities, keeping customizations to a minimum - Define and maintain the technical architecture across CSM and related platform components - Take part in design workshops and work closely with Business Analysts, Product Owners and developers - Set and promote best practices in architecture, design and development, and act as the technical reference for the teams - Design and implement integrations with third-party tools (scripted REST APIs, Integration Hub) - Bring ideas on how to use AI and automation to improve both the platform and the way the team delivers
Your profile
Must-have
- 10+ years of hands-on ServiceNow experience as a developer, then architect - Excellent knowledge of the ServiceNow platform and its core features (shared capabilities, CMDB, security, performance and so on) - Strong experience with CSM: case management, customer portal, Email-to-Case, Live Chat/Virtual Agent, knowledge management - Portal management and customization - Strong command of Flow Designer, Workspaces and UI Builder - Proven experience with integrations (scripted APIs, Integration Hub) - Good knowledge of CSDM - Good awareness of the ServiceNow product roadmap - Already working with AI in your daily practice (for example Now Assist, GenAI-assisted development, AI-driven automation) - Strong problem-solving skills and the ability to prototype quickly - Excellent communicator: able to explain complex topics to non-technical audiences, with active listening and a collaborative attitude - Team player who is proactive and ready to jump in when things get complicated - Fluent English (written and spoken)
Nice-to-have
- Experience in Agile/Scrum environments with mixed teams (in-house, contractors, distributed) - Knowledge of Order Management or SPM
Salary: up to €400/day
Full remote work
Regular assignment follow-ups and close contact with your Innova Business Manager
Looking forward to working together at Innova Solutions
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