Customer Support Representative
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About the Role
We are recruiting on behalf of a leading global company for an
Italian & English Customer Service Representative (Diabetes & Medical Devices)
based on-site in Porto, Portugal. In this role, you will provide specialized customer support, assisting clients with medical device inquiries (specifically around diabetes care) while ensuring empathy, accuracy, and high service quality. Key Responsibilities
Serve as the main contact point for Italian-speaking clients, delivering high-level support via multichannel communication. Assist users with technical and operational inquiries regarding diabetes medical devices. Process and retain large amounts of technical/medical information to deliver accurate solutions. Manage stressful situations, emergency calls, and disputes with active listening, calm temper, and high empathy. Prioritize complex queries, troubleshoot issues effectively, and keep detailed