Cloud Support Engineer
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Cloud Support Engineer (AWS/Kubernetes/Terraform) – Full Remote Portugal
ABOUT THE OPPORTUNITY
A senior-level cloud support engineering role with real operational depth — not a helpdesk function, not a ticket-routing seat. You'll be the technical owner of cloud platform support across a multi-cloud environment, working on the infrastructure that keeps enterprise-grade SaaS and PaaS products running. If you've spent years on AWS operations, know your way around Kubernetes and Terraform in production, and thrive in an on‑call, fast-response culture, this is a contract with substance and scope.
PROJECT & CONTEXT
You'll join a cloud operations team responsible for supporting, configuring, and troubleshooting cloud infrastructure across AWS (primary), GCP, Azure, and OpenStack. The environment spans containerised workloads on Kubernetes, CI/CD pipelines, Java application stacks (Tomcat, JBoss), and Linux-based systems — all running at enterprise scale. The role includes on‑call pager duty responsibilities and requires the ability to diagnose and resolve complex, multi‑layer cloud, network, and access issues with minimal escalation. Contract runs until 31 August 2027, starting ASAP.
WHAT WE'RE LOOKING FOR
Experience
- Senior-level background in cloud support, cloud operations, or platform engineering
- Fluent English — written and spoken, for incident communication and cross-team collaboration
Cloud Platforms
- AWS — mandatory, hands‑on production experience (2+ years)
- Strong command of IAM, VPC networking, CloudWatch, CloudTrail, Config, and Backup
- Experience with AWS multi-
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