TOC Service Delivery Expert
Há 2 dias
At Vantage Towers, we're on a mission to power Europe's sustainable digital transformation. As a leading tower company, we're ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up. As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you'll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork. If you're ready to take responsibility and shape the future of telco infrastructure with us, then let's level up in your career and reach the top – together. Your Contribution: The TOC Service Operations Specialist will report to the TOC Service Manager and be responsible for ensuring high-quality service delivery, effective incident management, and adherence to operational governance frameworks. The role involves collaborating with internal teams, vendors, customers, and local markets to optimize performance and support continuous service improvement. You monitor tower sites in real time, detect incidents, follow emergency protocols, and escalate when required. You troubleshoot and resolve tower and equipment issues in collaboration with technical teams. You coordinate escalations with stakeholders to ensure timely resolution. You generate and analyze operational reports, track KPI/SLA performance, and recommend improvements. You support the implementation of operational processes, governance structures, and capacity planning. You handle customer onboarding, service requests, and performance monitoring to enhance customer experience. What makes you stand out: 5+ years of experience in Service Delivery, TOC/NOC Operations, and Telecommunications Infrastructure Proven expertise in incident management, tower site monitoring, and technical troubleshooting Strong skills in KPI/SLA tracking, operational reporting, and service performance analysis Fluent in English, Spanish, and Portuguese (C1 level) Solid academic background in Telecommunications Engineering Effective in cross-team collaboration, vendor coordination, and customer support Strategic thinker with a focus on process improvement and service excellence Familiar with telecom technologies including small cells, DAS, and IoT solutions What we offer: A diverse, multicultural setup based on our values – Accountability, Respect, Teamwork, and Trust – and the unique opportunity to shape the organisation An attractive salary package Meal Allowance: Delivered on Pluxee card - €10.20/day Pension Plan Full Health Insurance: For employees and co-
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