Remote Customer Service Manager

Há 13 horas

braga, Portugal Userc Dehradun Tempo integral
ParcelHero is seeking a seasoned Customer Service Manager to lead a 50-strong remote team and drive service quality across borders as we expand into the US and Europe. You will coordinate with CX, QA, product, and tech to optimise processes and customer journeys.

The role demands strong leadership, decisive decision-making, and a proven track record in high-volume service environments, with a focus on continuous improvement and customer satisfaction.