Remote Customer Service Manager
Há 13 horas
braga, Portugal
Userc Dehradun
Tempo integral
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ParcelHero is seeking a seasoned Customer Service Manager to lead a 50-strong remote team and drive service quality across borders as we expand into the US and Europe. You will coordinate with CX, QA, product, and tech to optimise processes and customer journeys.
The role demands strong leadership, decisive decision-making, and a proven track record in high-volume service environments, with a focus on continuous improvement and customer satisfaction.
The role demands strong leadership, decisive decision-making, and a proven track record in high-volume service environments, with a focus on continuous improvement and customer satisfaction.