Spanish Speaking Customer Support Specialist
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Are you fluent in Spanish, passionate about the travel industry, and ready to support a global community of travelers? We have partnered with a premier global customer experience leader to recruit Spanish-Speaking Customer Support Specialists for a world-renowned travel and accommodation platform. In this fully on-site role, based in either Porto or Santos (Lisbon), you will serve as the primary point of contact via phone, email, and chat, resolving user inquiries, troubleshooting booking issues, and delivering exceptional customer care.
Whether you are a seasoned support advisor or an enthusiastic candidate eager to build an international career in hospitality, this role offers competitive benefits, relocation assistance, and structured career growth.
Requirements
- Language & Education: Native or C2-level Spanish fluency, solid B2 English proficiency for internal systems, and a minimum high school diploma.
- Core Competencies: Excellent active listening, empathetic problem-solving, and written communication skills with the ability to handle challenging inquiries professionally.
- Technical Skills: Comfortable navigating multiple software systems and managing multiple customer files simultaneously.
- Availability & Location: Available for a 24/7 rotating schedule (Monday–Sunday) and fully on-site work in Porto or Santos, Lisbon.
- Experience & Mobility: EU citizens willing to relocate or local candidates welcomed; prior customer service, contact center, or travel/hospitality experience is an advantage.
Responsibilities
- Provide front-line customer support in Spanish via phone, live chat, and email for global travelers and accommodation partners.
- Investigate, troubleshoot, and resolve platform inquiries,
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