Digital Ad Support Associate- Spanish- and English-Speaking
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Job Openings Digital Ad Support Associate- Spanish- and English-Speaking
Are you passionate about digital marketing, online advertising, and supporting business growth? We are looking for Spanish Speakers to join our Lisbon-based client as Customer Support Specialist toassist advertisers on a major global social media platform. Join amulticultural team supporting small and medium-sized businesses acrossSpanish- and English-speaking markets.
Relocate to Lisbon and begin your professional chapter in the sunny capital (relocation & housing provided).
Responsibilities
- Providing B2B customer support via email, chat, and outbound phone calls. - Assisting with pre- and post-sales queries related to online advertising tools and services. - Guiding clients in navigating platform tools, resolving bugs, and improving ad performance. - Analyzing trends and troubleshoot common issues affecting business users. - Offering white glove support by converting email/chat cases into proactive outbound assistance.
Requirements
- Fluent in Spanish (C2 and higher, written and spoken) and English (B2 level or higher, written and spoken). - Previous experience in customer service or digital marketing is a plus. - Excellent communication and problem-solving skills. - Ability to multitask using various tools and systems. - EU citizenship or valid Portuguese work authorization required.
Location
Location: Work onsite in Lisbon's modern business center, with easy access to metro, bus, and train lines.
Package
- Relocation support for international candidates (housing included)or those moving from the distance over 100 km away from Lisbon - Competitive monthly gross salary of up to 1,366.16, including: - Base salary + meal, holiday, and Christmas allowances. - Paid training (15 working days) with a training bonus upon successful completion. - 40-hour work week, rotational shifts between 06:00 and 00:00, Monday to Sunday. - 22 paid vacation days per year, plus compensation for working on Portuguese public holidays. - Access to private health insurance after contract signature.
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