Lead Conversational UX Designer: AI Voice
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N-iX is assisting Azerbaijan's leading telecom operator to accelerate Data & AI initiatives through a secure hybrid cloud on AWS, deploying an AWS Landing Zone Accelerator and hybrid data/AI platforms under AWS MAP 2.0.
The role leads end-to-end conversational UX for the client’s flagship Customer Care Voicebot and Agentic Chatbot across Avaya, Genesys, and mobile app, defines voice personas, turn-taking, fallbacks, and escalation rules, and engineers prompts for LLMs on Bedrock/SageMaker for