QA Analyst

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: $10 billion+ generated by creators since Patreon's inception 100 million+ free memberships for fans who may not be ready to pay just yet, and 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a QA Analyst to support our mission. This role is based in Porto and open to those who are able to be in-office 2 days per week on a hybrid work model. About the Team Do you believe that creators should have the ability to get paid for the value they give to their fans? We do, which is why we're building Patreon, a platform that powers membership services for creators with established followings. Patreon strives to provide creators with insight, education, and tools that make it possible to retain creative control while running their creative business, so creators can focus on creating and energizing their fanbases. Our user base has doubled in the last year alone, and we have paid over $3.5 billion directly to creators on our platform. In order to support this level of growth, Patreon is looking for a Quality Assurance Analyst to join our Trust & Safety team. The Trust & Safety Ops QA Analyst role will support ongoing efforts to improve content moderation, automated detection, and the overall general safety of Patreon's Creators and their community members. This work will be vital in ensuring Patreon can continue to help Creators grow their communities in safe ways and in turn, fund their life through their passions. As Patreon continues to grow, leveraging the skills of an established QA Analyst will be critical to supporting Patreon's mission of giving creators a place to come for creative freedom and ownership from a Trust & Safety lens. About the Role Develop, implement, and refine testing and sampling strategies to ensure enforcement and labeling quality Work closely with both internal and external cross-functional partners to conduct root cause analysis (RCA) to identify, report, and troubleshoot quality issues across moderation and labeling efforts Meet volume and quality targets for regular quality assurance audits Assist with monitoring and tracking incidents flagged in the QA process to ensure timely resolution Assist with the delivering of individual or group feedback or provide coaching sessions to improve analysts or moderators performance About You Excellent analytical, problem-solving, and communication skills Ability to work collaboratively in a team environment and independently on complex tasks Ability to read and interpret policy and policy process maps accurately Fluency in social media platforms and experience within content moderation Experience viewing and handling anything that may fall under violative content, such as CSAM, hate speech, misinformation, and adult nudity About Patreon Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts: Put Creators First | They're the reason we're here. When creators win, we win. Build with Craft | We sign our name to every deliverable, just like the creators we serve. Make it Happen | We don't quit. We learn and deliver. Win Together | We grow as individuals. We win as a team. We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you're excited about a role but your past experience doesn't match with every bullet point outlined above, we strongly encourage you to apply anyway. If you're a creator at heart, are energized by our mission, and share our company values, we'd love to hear from you. Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at . Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, vacation leave, company holidays and recharge days, lifestyle stipends, learning and development stipends, patronage, parental leave and sick leave, and pension with an employer contribution. Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements. At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role. The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role's job family. The final offer will be based on candidate's experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon's leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions. Patreon reserves the right to modify or update compensation and benefits at any time.