Trading Support Professional
Há 2 dias
About Us: We are Trade Nation, a company that helps our customers power up their trading through killer insights, transparent costs, and fairer ways to trade. We're committed to empowering our customers to outperform the markets by minimising expenses and harnessing technology.
Job Description: The Customer Success Analyst role requires a pro-active approach to ensuring customer experience remains positive. You will be working with a hybrid team, commuting to the office in Lisbon, and offering local language service to Portuguese clients.
Responsibilities:
- Help resolve customer trading and administrative issues
- Stay updated on financial market news and events
- Update client interaction records in CRM systems
- Maintain adherence to TCF principles and regulatory requirements
- Enhance client feedback processes and engagement
Requirements:
- Experience in financial services
- Knowledge of CFD/FX/online trading
- Previous experience as a CFD Broker
- Language proficiency in English and Portuguese
What We Offer:
- Competitive salary and annual bonus
- Active Lifestyle allowance
- Flexible work arrangement
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