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Customer Support Specialist

3 semanas atrás


Porto, Porto, Portugal Tn Portugal Tempo inteiro

Company Overview:

Transcom is a multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents. We are a global company committed to equal opportunities between men and women.

Salary and Benefits:

We offer an attractive salary as well as vacation and holiday bonuses. You will also receive paid education and care for each individual, ensuring you start work more ready than ever. Our full-time employment contract provides stability and security.

Job Description:

You will be providing customer support via multiple channels (call, chat, email) in German, communicating with users, offering solutions, and responding to inquiries in a timely manner. You will start your job with training where you will get to know the system and processes with the support of our team leader and the entire team.

Required Skills and Qualifications:

To succeed in this role, you should have advanced spoken and written German skills, C1 level, intermediate spoken and written English skills, B1 Level, good computer user skills, and ability to generate empathy in written form. Good communication skills and customer orientation are also essential.

Benefits:

We provide a great working atmosphere and friendly team spirit, allowing you to develop and advance in your career. You will have the constant support of your team leader and the entire team. Additionally, we offer loyalty bonus, learning new skills, and bonuses for recommending new employees.

Other Information:

We operate in 26 countries, providing services in 33 languages to global brands in various industries. Every day, someone starts their journey with us, taking the potential they have today, and turning it into skills for the future.