Senior Property Operations Manager
1 semana atrás
**About Sonyos Homes**
Sonyos Homes is a leading provider of short-term rental services in the Lisbon area and surrounding region. Our mission is to create homes away from home for our guests and help property owners maximize their income by offering exceptional rental service management.
We are seeking an experienced Operations Associate to join our team and contribute to our success.
About the Role
This is a challenging and rewarding opportunity for someone looking to advance their career in the hospitality industry. As an Operations Associate, you will be responsible for managing the daily operations of our properties, ensuring high standards of quality and customer satisfaction.
You will work closely with our hosts, guests, cleaners, and maintenance staff to provide a seamless experience. Your attention to detail and ability to multitask will be essential in ensuring that our properties are always clean, well-maintained, and ready for our guests.
Responsibilities
- Manage daily operations of our properties, including guest check-in/check-out, property cleaning, and maintenance.
- Coordinate with our hosts, guests, cleaners, and maintenance staff to ensure a smooth and seamless experience.
- Ensure high standards of quality and customer satisfaction.
- Provide excellent customer service and respond to guest inquiries and concerns.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
Requirements
To succeed in this role, you will need:
- A minimum of 5 years of experience in the hospitality industry, preferably in short-term rental management.
- A higher educational degree (B.A or equivalent).
- An outgoing personality, enthusiasm, and a drive to succeed.
- The ability to work with different cultures and languages.
- Strong communication and customer service skills.
- Excellent command of English and Portuguese language (both oral and written). Spanish and French are a plus.
- Proficiency in computer skills, including MS Office and channel management software.
What We Offer
We offer a competitive salary of approximately €45,000 per year, depending on experience. You will also have the opportunity to work in a dynamic and growing company, with opportunities for professional growth and development.
Location
The position is based in the Lisbon area and surrounding region. You will be required to travel occasionally to meet with guests, hosts, and other stakeholders.
About Us
Sonyos Homes is a subsidiary of Buscojobs Portugal, a leading provider of job search services in the country. We are committed to helping people find their dream jobs and providing them with the necessary tools and resources to succeed in their careers.
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