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Customer Service Representative for Philip Morris
3 semanas atrás
Company Overview
Tn Portugal, a leading international company, is seeking a highly skilled and motivated individual to join our team as a Customer Service Representative for Philip Morris. As part of our global community, you will work with a diverse range of nationalities and backgrounds, contributing to the success of our organization.
Salary and Benefits
We offer competitive salary conditions, including full-time options on rotating shifts (40h/week, 5 days/week, Mon-Sat 7 AM - 8 PM). In addition, we provide reimbursement of initial flight expenses, airport pick up, yearly two-way flight ticket back to your home country (within the EU), help with paperwork, opening bank account, private health insurance included from the first day of contract signature, free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
Job Description
As a Customer Service Representative for Philip Morris, you will be responsible for providing support and advice to customers regarding our tobacco products. Your tasks will include answering incoming queries from customers via phone, email, and chat, identifying issues and providing solutions, ensuring a high level of customer satisfaction, recording data in the CRM system, and providing ad-hoc support. You will work closely with a team of professionals to achieve excellent customer experience.
Required Skills and Qualifications
- A native level of German and at least a B1 level of English
- Knowledge of the value and impact that a good customer experience can create
- An attentive listener, comfortable and skillful at communicating with people
- Energetic, innovative, and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- A valid Portuguese work permit is required
Benefits
We offer a range of benefits to support your personal and professional development, including real career opportunities in different career paths, a supportive team environment, and a comprehensive training program.
