Global Patient Safety Liaison
1 semana atrás
About IQVIA
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.
Learn more at https://jobs.iqvia.com
The Safety Operations team plays an important part in designing, building and executing end-to-end safety solutions for major pharmaceutical companies and their post-market products around the world.
We are proud to be an international, diverse team based across the world, with 'safety hubs' in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India and USA.
Job Summary
This position will put you at the forefront of patient safety as a Medical Information Specialist with German and Italian or French language expertise.
You will perform key medical information call centre services and process safety and product quality information to optimize the safety profiles of products across various therapeutic areas.
This role is highly visible and essential to our core goal of patient safety.
Main Responsibilities
- Provide phone support to healthcare professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required.
- Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular weekday business working hours.
- Establish and maintain effective team communications by providing regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.
- Build a positive, collaborative team environment with other Lifecycle Safety team members.
- Participate in training across Lifecycle Safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification, and implementation of process efficiencies.
Requirements
- Life sciences and/or health knowledge with analytical skills.
- Excellent written and verbal skills in English (min.C1) and German language (native/C2) and Italian or French (min. C1 level).
- Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.
- Excellent attention to detail and accuracy maintaining consistently high-quality standards.
- Excellent organizational skills and time management skills.
- Ability to establish and maintain effective working relationships with coworkers, managers and clients.
- Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.
Compensation
The estimated salary for this position is £50,000 - £60,000 per annum depending on experience.
About You
Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare.
We offer a competitive compensation package, including a base salary, performance-related bonuses, and benefits such as health insurance, pension scheme, and paid time off.
What We Offer
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world.
We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere.
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