Senior IT Support Professional

Há 4 dias


Lisboa, Lisboa, Portugal Hexa Consulting Tempo inteiro

Company Overview
Hexa Consulting is a leading talent firm dedicated to delivering transformative solutions for clients across diverse industries. We believe in bridging top-tier professionals with impactful projects, fostering value creation and meaningful impact.

Job Title
We are seeking a Senior IT Support Professional to join our team in the banking sector. This role involves providing expert-level IT support to the business, ensuring seamless operations and driving business success.

Main Responsibilities:

  • Deliver high-quality IT support to the business, resolving technical issues promptly
  • Ensure adequate coverage during working shifts, guaranteeing continuity of operations
  • Work closely with stakeholders to handle requests efficiently, promoting effective communication and issue resolution
  • Analyze complex problems and develop sustainable solutions, driving business growth and improvement
  • Automate routine tasks using scripting and other tools, optimizing productivity and efficiency

Key Requirements:

  • Expert-level English language skills
  • Strong understanding of Windows, PowerShell, Active Directory, and Event logs
  • Experience with Virtual Machines (VMs) and performance monitoring tools (Dynatrace)
  • ITIL certification and cloud IT experience
  • Familiarity with RPA tools (Blue Prism), SQL/Microsoft SQL Server, and Infrastructure as Code (Ansible)

Benefits and Opportunities:

  • Possibility of long-term employment with health insurance benefits
  • Ongoing career development and access to training and certifications


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