Customer Experience Strategist

Há 6 dias


Lisboa, Lisboa, Portugal Pleo Tempo inteiro

About Us
Pleo is a forward-thinking company that's revolutionizing the way businesses handle expenses. We're committed to creating a more trusting, progressive, and fun work environment. Our goal is to empower employees to make smart financial decisions without the hassle of manual expensing.

The Opportunity
We're seeking an experienced customer experience professional to join our UKI Mid-Market Customer Success Team. As a key member of our team, you'll be responsible for driving 'Enterprise-like Experiences' for our biggest customers in the UKI market. This involves building strong relationships with stakeholders, identifying growth opportunities, and delivering exceptional customer service.

Responsibilities
- Drive adoption and nurture phase initiatives for our largest customers
- Build and maintain strong relationships with key stakeholders at these companies
- Collaborate with cross-functional teams to identify and capitalize on growth opportunities
- Develop and execute strategies to enhance customer satisfaction and retention

Requirements
- 2+ years of experience in a customer-facing role, preferably in the mid-market or enterprise segment
- Strong communication and interpersonal skills
- Ability to work collaboratively with internal stakeholders to drive business results
- Fluency in English (our company language)

What We Offer
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- Competitive compensation and benefits package



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