AI Innovator for Transformative Growth

4 semanas atrás

Lisboa, Lisboa, Portugal Talkdesk 2 Tempo inteiro

About Talkdesk 2

We are a courageous innovator at Talkdesk 2, redefining the customer experience and making the impossible possible for companies globally. Our inclusive and diverse culture is representative of the communities in which we live and serve. We champion a culture of volunteering our time, supporting non-profits, and minimizing our global footprint.

Every day, thousands of employees, customers, and partners trust Talkdesk 2 to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many influential research organizations, including Gartner and Forrester. With a strong commitment to innovation, we are looking for a talented Data Scientist to join our team.

Key Responsibilities

We need someone who is a natural problem solver, passionate about exploring new ideas, and committed to quality. As a Data Scientist, you will have to:

Focus on delivering working and robust products/models to production. We focus on research engineering to bridge the gap between capabilities and products.

Explore, clean, and transform large datasets of unstructured data;

Analyze complex problems and recommend adequate solutions according to the identified requirements;

Apply, combine, and fine-tune different Natural Language Processing/Understanding techniques to achieve the best results;

Design, implement, and maintain scalable and performant architectures to support the idealized solutions.

Requirements

Experience developing, delivering, and operating Artificial Intelligence- / machine learning-based software in production in the cloud.

Fluency in Python and familiarity with Java or Scala.

Relevant experience with NLP/Speech tasks (e.g. Natural Language Understanding, Information Retrieval, Recommender Systems, Topic Modeling, Speech Recognition, Speaker Diarization, Text-to-Speech, etc);

Familiarity with supervised and unsupervised machine learning algorithms (e.g., neural networks, SVM, decision trees, clustering);

Familiarity with generative language models (including prompt engineering, fine-tuning, and monitoring) and related frameworks (e.g., LangChain, LlamaIndex, NeMo);

Familiarity with Big Data frameworks (e.g. Hadoop, Spark, Kafka, etc).

Excellent skills in design, debugging, and problem-solving. Passion for customers, innovation, product quality, service excellence, and test engineering.

Work Environment and Physical Requirements

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

We are committed to creating an inclusive and diverse culture that empowers a new kind of customer hero through our innovative software solution. Our mission is to make a positive impact on people's lives, and we believe that inclusivity, diversity, and genuine acceptance are key to our success.

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