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Frontline Customer Care Representative In German

2 semanas atrás

Porto, Porto, Portugal Smartrecruitments Tempo inteiro

We are seeking a Frontline Customer Care Representative to join our Operations Customer Team at Smartrecruitments As a key member of the team, you will be responsible for delivering outstanding customer experiences and building strong relationships with our Spanish market customers.

Your duties will include:

  • Handling customer inquiries via voice and email
  • Managing claims and resolving issues efficiently
  • Engaging in cross-selling activities to enhance customer satisfaction

To succeed in this role, you will need:

  • Fluent German language skills and good English communication abilities
  • Experience in customer service or a related field, preferably with 6+ months of service experience
  • Strong communication and problem-solving skills, with attention to detail
  • A professional approach to managing voice and email interactions

We value your commitment to delivering high-quality service standards and contributing to team and individual goals.