Technical Support Expert for Data Privacy Solutions

4 semanas atrás


Lisboa, Lisboa, Portugal Usercentrics Gmbh Tempo inteiro

Usercentrics Gmbh is a global leader in data privacy and privacy-led marketing solutions. Our vision is to unlock the potential of data privacy, empowering a thriving digital ecosystem.
As a Technical Support Specialist, you will play a key role in helping our customers achieve full privacy compliance while improving their marketing and monetization efforts.
Key Responsibilities include providing excellent technical support through Zendesk, handling escalations from the support team, qualifying and tracking bugs and feature requests through Jira, and working closely with developers to resolve issues.
A software engineering background and first-hand experience with web technology are essential. Knowledge of Google Tag Manager, browser debugging, and strong communication skills in English at a C-level are also required.

Required Skills:

  • Software engineering background
  • Web technology expertise (Javascript, HTML, CSS)
  • Google Tag Manager knowledge
  • Browser debugging skills
  • Exceptional communication skills in English

Benefits:

  • Flexible working hours and hybrid working model
  • Personal development budget and job-related language courses
  • Positive, vibrant, and inspiring work environment

The estimated salary for this position is approximately €55,000 - €65,000 per year, depending on location and experience. Usercentrics values diversity and inclusivity, and we encourage applicants who may not meet every qualification but share our passion for data privacy solutions to apply.



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