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National Homecare Team Lead
1 semana atrás
About the Job
We are looking for a National Homecare Team Lead to join our team at GrabJobs. As a key member of our organization, you will be responsible for overseeing the coordination of homecare customer service specialists, ensuring operational efficiency and delivering exceptional patient experiences.
The ideal candidate will have a track record in operations/customer service, with strong leadership skills and the ability to promote efficacy and efficiency of national homecare services. You will be responsible for coordinating a team, planning working schedules, and collaborating with medical and nursing teams to ensure a positive experience for patients and partners.
Key responsibilities include:
- Promoting efficacy and efficiency of national homecare services
- Coordinating a team of homecare customer service specialists
- Ensuring adequate documentation and data collection of operations
- Planning healthcare professionals' working schedules
- Collaborating with medical and nursing teams
- Ensuring a positive experience for patients, partners, and healthcare professionals
About You
To be considered for this role, you should possess:
- Previous experience in operations/customer service
- A graduation degree
- Experience in managing or coordinating teams
- Computer skills (Excel is a must) and good ability to use different tools simultaneously
- Good communication and argumentation skills
- Fluency in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels in business
