Customer Service Representative
Há 6 dias
Job Overview
Tn Portugal is a multilingual recruitment company that specializes in recruiting candidates for various positions around Europe. Our mission is to help people find great job opportunities abroad and provide them with a smooth transition to their new life.
The Role
We are seeking a Customer Support Agent who will handle incoming calls and emails from bank clients. The ideal candidate will have excellent problem-solving skills, strong communication skills, and be fluent in Arabic and English.
Key Responsibilities
- Handle incoming calls and emails from bank clients
- Resolve issues regarding ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions
- Use tools and processes from initial training to solve issues
- Ensure great levels of client service
Ideal Candidate Profile
You should have a good understanding of computer handling skills, excellent problem-solving skills, and the capability of research and identification of the right information. Additionally, you should have strong communication skills and be service-oriented, professional, and thorough.
What We Offer
- Health Insurance & Life Insurance & Family Plan (Spouse and Children)
- Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)
- Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card
- Performance bonuses
- Development opportunities (move to another project, team leader, quality analyst, HR department)
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